We can't neuter your chaos, but we can streamline it.

Smart Paws runs the consent paperwork, the confirmations, the follow-up and the recalls for your practice, so the person at the desk can stay with the client in front of them.

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No long-term contracts
Setup and training handled for you
24/7 support included

General Practice ER & Urgent Care Specialty & Referral Mobile & House Call Multi-Location

Today4 patients in

Room 1Bailey · Wellness examIn room

Room 2Miso · Sick visitIn room

SurgeryOtto · DentalConsent pending

WaitingPepper · Tech appointmentWaiting 6 min

Connects with

The tools already open on the front desk computer

Smart Paws works alongside the channels your clients already use to reach you and the tools your practice already runs on.

What's Inside

Eight Jobs Your Team Should Not Be Doing By Hand

None of these need a clinical judgement. All of them need to happen every single time, which is exactly what a busy day is worst at.

Clinic operations

Consent Stack

Surgery, euthanasia and image release consent, requested by text and email, signed on a page that carries your clinic's branding, tracked back to the patient record.

Clinic operations

Vaccine & Wellness Recalls

The care a patient is already due for, asked for on time, in your clinic's voice, without a technician working a spreadsheet on a Friday afternoon.

Clinic operations

Smart Front Desk

Appointment confirmations, two-day and two-hour reminders, intake that arrives before the client does, and one board where every request lands.

Client communication

Online Booking

Sick visit, wellness exam, technician appointment, surgery or dental consult and clinic events, each with its own calendar and its own rules.

Client communication

Unified Inbox

Text, email, web chat and social messages in one thread per client, so the whole team can see what was already said.

Client communication

Reviews & Reputation

The ask goes out after the visit that went well, and the client who had a hard day gets a private route to your practice manager instead of a public one.

Client communication

Text to Pay

Send the invoice as a link the client can pay from their phone, so the balance is settled before the carrier is back in the car.

Clinic operations

Clinic Ops Dashboard

Rooms, waitlist, staff on duty and the visits happening right now, on one screen the whole team can see.

Not a funnel. A clinic day.

Front desk. Exam room. Follow-up. Recall.

The Four Beats Your Practice Already Runs On

Every one of them has work in it that has to happen the same way every time, and every one of them is where a busy afternoon drops something.

FRONT DESK

The Client Gets an Answer

Calls, texts, web chat and messages land in one thread instead of four places. Booking produces a confirmation immediately, with the reason for the visit and what to bring, and intake goes out before they arrive.

EXAM ROOM

Consent Is Already Signed

Surgery, euthanasia and image release consent are requested by text and email the moment the patient is flagged, signed on a page carrying your clinic name and colours, and marked Signed on the record before the client reaches the counter.

FOLLOW-UP

The Visit Closes Itself Out

Discharge information in writing, the invoice as a link they can settle from the car, and a review request tied to the visit that actually went well. Difficult visits route privately to your practice manager instead.

RECALL

The Next Visit Gets Asked For

When a patient goes past due for a vaccine or a wellness exam, the reminder goes out naming the pet and the reason, branded as your practice, and stops the moment the client books.

The part nobody else does

Surgery. Euthanasia. Image Release.

Three consents that every practice needs and no general business platform handles. Requested by text and email, signed on a page carrying your clinic name and colours, tracked back to the patient record.

Flagged

Your team marks the patient. One action, no document to find.

Requested

Text and email go out together, both linking to your own branded consent page.

Signed

The client signs from their phone, wherever they happen to be standing.

Confirmed

The record flips to Signed and an internal notification reaches the team.

How the consent stack works

Talk to us

Ask Scout a Straight Question

Scout is our front desk. Not a receptionist we sell you, ours. Ask it what Smart Paws actually does for a practice like yours and it will tell you, including the parts we do not do yet.

Ask what happens to a euthanasia consent, or a recall, or a no-show, and get a straight answer
Get pointed at the actual consent forms your clients would receive, wording intact
Book a walkthrough without waiting for business hours, because it does not keep any

See what your client sees

Talk to us now

Scout: our front desk

We Speak Vet

What Makes Us Different

Marketing platforms should not feel like explaining heartworm to a cat owner. Most of them are built for a business that sells one thing to one person once, then handed to a practice that sees the same family for fourteen years and has to get a signature before anaesthesia.

We speak vet. We know the difference between a sick visit and a wellness exam, why the euthanasia message cannot read like the vaccine message, and why the front desk stops answering the phone at 4:40 on a Friday.

The other thing we do differently: you do not set it up. We connect it, configure the automations, and run them for you. A practice manager should not be building workflows between appointments.

More paws in the door. Less chaos on the floor.

Book a Walkthrough See What It Does

A kitten stretching up to bat at something just out of frame

Mobile App

The clinic goes home with you, whether you wanted it to or not.

A message from a client pings the phone in your pocket
Reply from the back, the car park or the couch
The same threads the desk saw, not a separate app

Find Your Caseload

The Same System, Fitted to How Your Practice Runs

A house call practice and a twenty-four hour hospital need the same four things handled. They do not need them handled the same way.

General Practice

See how the overdue list gets worked without anyone sitting down to work it.

ER & Urgent Care

See how consent and updates move while the team is still in the back.

Specialty & Referral

See how the referring practice stays in the loop without a phone tag chain.

Mobile & House Call

See how the desk keeps running when there is no desk.

Multi-Location Groups

See how one standard reaches every site without one person policing it.

We Can't Neuter Your Chaos, But We Can Streamline It

You have clients to see and fur to get off your scrubs. Book a 20-minute call and we will find the cracks in how your practice communicates, and show you what closing them looks like.

Book a Walkthrough