Terms of Service

Last updated: August 6, 2026

Agreement to These Terms

These Terms of Service ("Terms") are a legally binding agreement between you, whether personally or on behalf of an entity ("you," "your"), and Think Bold Solutions, doing business as ThinkBOLD Solutions, a company registered in Wyoming, United States, with a registered address at 30 N Gould St, Ste R, Sheridan, WY 82801-6317 ("ThinkBOLD Solutions," "Company," "we," "us," or "our"). ThinkBOLD Solutions operates Smart Paws ("Smart Paws," the "Service"), a subscription software platform for veterinary practices, together with the website at smartpaws.vet (the "Site") and any related applications, dashboards, and services that link to these Terms.

By creating an account, accessing the Site, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. IF YOU DO NOT AGREE WITH THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICE AND MUST DISCONTINUE USE IMMEDIATELY.

These Terms incorporate by reference the following policies, each of which governs specific aspects of the Service:

Where any of those policies speaks to a specific topic in more detail than these Terms, that policy controls on that topic. We may post supplemental terms for specific features; those are incorporated by reference the same way.

We may modify these Terms at any time. We will update the "Last updated" date above when we do, and you waive any right to a separate notice of each change. Your continued use of the Service after a revised version is posted means you accept the changes. We recommend checking this page periodically.

The Service is intended for users who are at least 18 years old and have the authority to bind the business they represent. Persons under 18 may not register for or use the Service.

The Service

Smart Paws is a subscription-based software platform that helps veterinary practices manage client communication, consent documentation, scheduling, payment collection, and related operations. The Service is built on infrastructure licensed from third-party providers, as described in Third-Party Services below.

Smart Paws offers multiple subscription plans, add-ons, and usage-based features. Current plan names, features, and pricing are published on our pricing page and are not restated here; the pricing page is the authoritative source and may change from time to time as described in Subscription Plans, Billing, and Cancellation.

Information provided through the Service is not intended for distribution to or use by any person or entity in a jurisdiction where such distribution or use would violate local law. If you access the Service from outside the United States, you are solely responsible for compliance with the laws applicable to your location.

Eligibility and Account Registration

By registering for or using the Service, you represent and warrant that:

All registration and account information you submit is true, accurate, current, and complete, and you will keep it that way;
You have the legal capacity and authority to agree to these Terms, including, if applicable, on behalf of the business you represent;
You are not a minor in the jurisdiction in which you reside;
You will not access the Service through automated or non-human means (bots, scripts, or similar tools) except as we expressly permit;
You will not use the Service for any illegal or unauthorized purpose; and
Your use of the Service will not violate any applicable law or regulation.

You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. If any information you provide is untrue, inaccurate, outdated, or incomplete, we may suspend or terminate your account and refuse current or future use of the Service.

Subscription Plans, Billing, and Cancellation

No free trial. The Service is offered on a paid subscription basis from the start. There is no free trial period; access begins upon payment of the applicable subscription fee.

Billing and renewal. Subscriptions bill automatically in advance, on a recurring basis, at the interval you select at signup (monthly or annual). By subscribing, you authorize us to charge your payment method on a recurring basis without requiring approval for each individual charge, until you cancel. Some plans carry a one-time setup fee at signup and some features (including certain messaging and voice usage) bill on a usage basis as you consume them; current fees and usage rates are published on our pricing page rather than restated here, since they change from time to time.

No refunds; cancellation. All subscription fees are non-refundable. You may cancel at any time, and cancellation stops all future billing; you retain access through the end of the period you already paid for. One-time services (such as onboarding or custom builds) are refundable only if you cancel before we begin work on them. The complete rules governing billing, cancellation, and refunds are set out in our Refund & Cancellation Policy, which is incorporated into these Terms and controls over any general statement in this section.

Fee changes. We may change subscription fees or usage rates from time to time. We will provide notice of any price change consistent with applicable law before it takes effect on your account; continued use of the Service after the change takes effect constitutes acceptance of the new pricing.

Payment information. You agree to provide current, complete, and accurate billing information and to promptly update it (including payment method and expiration date) so we can process your charges. Payments are processed in US dollars unless otherwise stated. We reserve the right to correct pricing errors, even after a charge has been requested or received, and to refuse or limit any order in our sole discretion.

Account Responsibilities

You are solely responsible for all activity that occurs under your account, including activity by your employees, contractors, or anyone else you allow to access it. You agree to:

Keep your login credentials confidential and not share your account with unauthorized users;
Use commercially reasonable security practices, including any security features we make available;
Notify us promptly at support@smartpaws.vet if you suspect unauthorized access to your account; and
Ensure that anyone you authorize to use the Service on your behalf complies with these Terms.

We reserve the right to remove, reclaim, or require a change to any username or account identifier we determine, in our reasonable discretion, to be inappropriate or objectionable.

Your Data and Your Contacts' Data

As between you and us, you own the contact data, customer records, and other business data you upload to or generate within the Service ("Your Data"). You may export Your Data, including your contact records, in CSV format at any time through the Service.

We process Your Data solely to provide, maintain, and improve the Service on your behalf and as described in our Privacy Policy, which governs the collection, use, and protection of personal data in detail and is incorporated into these Terms. You are responsible for the accuracy of Your Data and for having the appropriate rights and consents to upload it to the Service, including consents from your own customers and contacts.

We perform routine backups but do not guarantee against all data loss. You are solely responsible for maintaining your own copies of critical data. We have no liability for loss or corruption of Your Data except as required by applicable law or expressly stated in our Privacy Policy.

Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with our Acceptable Use Policy, which is incorporated into these Terms and governs prohibited conduct in detail, including rules around messaging consent, account security, unauthorized reselling, and platform abuse.

Without limiting the Acceptable Use Policy, you agree not to:

Attempt to gain unauthorized access to any part of the Service, including other customers' accounts or data;
Reverse-engineer, decompile, or disassemble the Service's underlying software, except as permitted by applicable law;
Use automated means (bots, scrapers, data-mining tools) to access or extract data from the Service without our written permission;
Interfere with, disrupt, or place an undue burden on the Service or the infrastructure supporting it;
Upload or transmit viruses, malware, or other harmful code; or
Use the Service to build a product or service that competes with it, or resell access to the Service without our prior written authorization.

Violations may result in warning, feature throttling, or suspension or termination of your account, as described in the Acceptable Use Policy.

SMS and Voice Messaging

If you use the Service to send text messages, emails, or voice communications to your own contacts, you are solely responsible for obtaining valid consent, honoring opt-outs, and complying with applicable law, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines. Message frequency depends on your own configuration and typical volume for most accounts is a few messages per week; message and data rates may apply to messages you and your contacts send and receive.

The complete rules governing messaging — including consent requirements, opt-out handling, and our right to suspend messaging on accounts that put the platform's carrier standing at risk — are set out in our SMS & Messaging Terms, which is incorporated into these Terms and controls over any general statement in this section.

Voice and messaging usage beyond any included allowance is billed as you go, at the rates published on our pricing page.

AI Features

The Service includes features powered by artificial intelligence, including AI-assisted content generation and AI-driven customer communication tools (such as our AI receptionist feature). AI-generated output may be inaccurate, incomplete, or inappropriate for your specific context. You are solely responsible for reviewing AI-generated communications, content, and recommendations before sending them to your customers or relying on them for any business decision. We do not warrant the accuracy, appropriateness, or reliability of AI-generated output, and we are not liable for actions you or your business take based on it.

Third-Party Services

The Service is built in part on infrastructure and integrations provided by third parties, including payment processing (via Stripe) and a customer relationship management and marketing automation platform that powers core account functionality. The Service also supports integrations with additional third-party tools and services, including through Zapier.

We do not control, and are not responsible for, the availability, performance, security practices, or content of any third-party service that the Service integrates with or relies on. Your use of any third-party service through Smart Paws is also subject to that provider's own terms and policies. If a third-party provider changes, restricts, or discontinues functionality we rely on, we may need to modify or discontinue related features of the Service, and we will have no liability to you for doing so.

Payment processing is handled by Stripe; we do not store your full payment card details. Your use of Stripe's payment services is subject to Stripe's own terms.

Intellectual Property Rights

Our IP. We own or license all intellectual property rights in the Service, including its source code, software, platform design, and the ThinkBOLD Solutions and Smart Paws trademarks, service marks, and logos (collectively, the "Marks"), along with all other content we provide through the Service that is not Your Data (collectively, the "Content"). The Content and Marks are protected by copyright, trademark, and other intellectual property laws.

Your license to use the Service. Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access and use the Service solely for your own internal business purpose of operating your business and serving your customers. This license does not permit you to resell, sublicense, or provide standalone access to the Service to third parties, except under a separate written reseller or agency agreement with us.

Except as expressly permitted, no part of the Service, Content, or Marks may be copied, reproduced, republished, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our prior written permission. Any breach of this section is a material breach of these Terms.

Feedback. If you send us feedback, suggestions, or ideas about the Service ("Submissions"), you agree that we may use them for any purpose, commercial or otherwise, without compensation or attribution to you.

Service Availability and Modifications

We work to keep the Service available and reliable, but we do not guarantee that it will be available at all times, uninterrupted, or error-free. We do not offer a service-level agreement (SLA) or uptime guarantee unless expressly stated in a separate written agreement between you and us. We may need to perform maintenance, and we may experience outages caused by our infrastructure, our third-party providers, or factors outside our control.

We reserve the right to change, update, suspend, or discontinue any feature of the Service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, price change, or discontinuance of the Service, except as expressly stated in our Refund & Cancellation Policy.

Term and Termination

These Terms remain in effect for as long as you use the Service. We may deny access to or suspend or terminate your account, without notice or liability, for breach of these Terms, violation of applicable law, or conduct that puts other customers, our carrier standing, or the Service itself at risk, as described in our Acceptable Use Policy.

If we terminate or suspend your account, you may not register a new account under your name, a fake or borrowed name, or the name of any third party. Termination does not entitle you to a refund except as described in our Refund & Cancellation Policy, and we may pursue any other remedy available to us at law.

You may terminate your own account at any time by canceling your subscription as described in Subscription Plans, Billing, and Cancellation.

Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE OR SUITABLE FOR YOUR PURPOSE. WE MAKE NO WARRANTY REGARDING ANY THIRD-PARTY SERVICE THE SERVICE INTEGRATES WITH OR RELIES ON.

CERTAIN JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL THINKBOLD SOLUTIONS OR ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, OR LOSS OF DATA, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE FORM OF ACTION, WILL NOT EXCEED THE TOTAL FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

CERTAIN JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

Indemnification

You agree to defend, indemnify, and hold harmless ThinkBOLD Solutions, its subsidiaries and affiliates, and their respective officers, agents, partners, and employees, from any loss, damage, liability, claim, or demand, including reasonable attorneys' fees, arising out of or relating to: (1) Your Data or content you submit through the Service; (2) your use of the Service; (3) your breach of these Terms or any incorporated policy; (4) your violation of any law or the rights of a third party, including in connection with messages you send through the Service; or (5) any dispute between you and your own customers or contacts. We reserve the right, at your expense, to assume exclusive defense of any matter subject to indemnification, and you agree to cooperate with our defense.

Dispute Resolution

Informal negotiations. Before initiating arbitration, you and we agree to first attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms (a "Dispute") informally, for at least thirty (30) days, beginning when one party gives the other written notice of the Dispute.

Binding arbitration. If a Dispute is not resolved through informal negotiations, it will be finally and exclusively resolved by binding arbitration under the Commercial Arbitration Rules of the American Arbitration Association (AAA), and, where applicable, the AAA's Supplementary Procedures for Consumer Related Disputes. YOU UNDERSTAND THAT ABSENT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration will take place in Wyoming, except where the applicable AAA rules or applicable law require otherwise, and may proceed in person, by phone, online, or through document submission. Either party may still go to court to compel arbitration, stay proceedings pending arbitration, or confirm, modify, vacate, or enter judgment on the arbitrator's award.

Class action waiver. Arbitration is limited to the Dispute between you and us individually. To the fullest extent permitted by law: no arbitration will be joined with any other proceeding; there is no right to arbitrate any Dispute as a class action; and there is no right to bring any Dispute in a representative capacity on behalf of the general public or others.

Exceptions. The following Disputes are not subject to informal negotiation or arbitration: (a) Disputes seeking to enforce or protect, or concerning the validity of, either party's intellectual property rights; (b) Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) any claim for injunctive relief.

Time limit. Any Dispute must be brought within one (1) year after the cause of action arose, or it is permanently barred.

Governing Law

These Terms and your use of the Service are governed by the laws of the State of Wyoming, without regard to its conflict-of-law principles. If a Dispute proceeds in court rather than arbitration under Dispute Resolution, it will be brought in the state or federal courts located in Wyoming, and you consent to personal jurisdiction and venue there and waive any objection based on inconvenient forum. The United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) do not apply to these Terms.

Electronic Communications and Signatures

By using the Service, sending us emails, or completing online forms, you consent to receive communications from us electronically and agree that electronic communications satisfy any legal requirement that such communications be in writing. You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices and records of transactions initiated or completed through the Service, to the fullest extent permitted by law.

Accessibility

We aim to make the Service usable by everyone, including people with disabilities, consistent with our Accessibility Statement, which describes our standards and how to report an accessibility barrier.

California Users and Residents

If a complaint with us is not satisfactorily resolved, California residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by phone at (800) 952-5210 or (916) 445-1254.

Miscellaneous

These Terms, together with the policies incorporated by reference, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements on the same subject. Our failure to enforce any provision of these Terms is not a waiver of that provision. If any provision of these Terms is found unlawful, void, or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. We may assign these Terms or any of our rights and obligations under them at any time. Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and us. You agree that these Terms will not be construed against us merely because we drafted them.

Contact Us

Questions about these Terms or the Service:

ThinkBOLD Solutions (operating Smart Paws) Email: support@smartpaws.vet Phone: (844) 771-7297

Registered address for legal notices: 30 N Gould St, Ste R Sheridan, WY 82801-6317

Mailing address: 610 East Zack Street, Suite 110-2323, Tampa, FL 33602 United States