SMS & Messaging Terms

Last updated: August 6, 2026

This page describes how ThinkBOLD Solutions, operating Smart Paws ("Smart Paws," "we," "us," or "our"), uses SMS text messaging, both messages we send directly and messages sent through our platform by the businesses that use it. It applies alongside our Terms of Service and Privacy Policy.

Program Description

Smart Paws sends text messages to:

Prospective and current Smart Paws customers, for account verification, billing and payment notices, onboarding steps, appointment reminders related to your Smart Paws account, and customer support responses.
Contacts of businesses that use Smart Paws. Smart Paws is a software platform that veterinary practices use to communicate with their own clients, including by text message. If you have received a text from a business using Smart Paws, that message was sent by that business, using Smart Paws's platform, to a number that business has on file for you (see "Platform Messaging" below).

Message Frequency

Message frequency varies based on your account activity and the notifications you have opted into. Typical volume for most users is a few messages per week. Message and data rates may apply.

By providing your mobile number and opting in, for example by checking the SMS consent box during signup, or by texting in to one of our numbers, you consent to receive text messages from ThinkBOLD Solutions related to your Smart Paws account. Consent to receive SMS is never a condition of purchasing any product or service. The consent checkbox is unchecked by default; you must actively opt in.

Opt-Out (STOP) and Help (HELP)

Reply STOP at any time to any message from Smart Paws to opt out. You will receive one confirmation message and no further messages from that program. Reply HELP for assistance, or contact us at support@smartpaws.vet.

We honor STOP, UNSUBSCRIBE, CANCEL, END, and QUIT as valid opt-out keywords across all Smart Paws-originated messaging programs.

Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data collected for messaging purposes with third parties for their own marketing use. Opt-in data is used solely to deliver the messaging program you signed up for and is handled according to our Privacy Policy.

Platform Messaging: For Businesses Using Smart Paws

If you are a Smart Paws customer and use our platform to send text messages to your own contacts, you are solely responsible for:

Obtaining valid, documented consent from each recipient before texting them, in a form that satisfies the Telephone Consumer Protection Act (TCPA) and CTIA guidelines.
Including required disclosures (business identity, message purpose, frequency, "Msg & data rates may apply," and opt-out instructions) in your own opt-in flow.
Honoring opt-out requests from your contacts immediately.
Using the messaging features only for lawful purposes, consistent with our Acceptable Use Policy.

Smart Paws provides the technical means to send messages; it does not verify or guarantee that any individual customer's use of those means complies with applicable law. Smart Paws reserves the right to suspend messaging access for any account whose use risks carrier compliance for the platform as a whole.

Contact

Questions about this messaging program: support@smartpaws.vet.