Priced Per Practice, Not Per Paw
Three plans, priced. Every one carries the clinic operations board and a monthly usage credit for calls, texts and chat. Enterprise, for multi-location groups, is scoped on a call.
What Each Tier Covers
What each tier covers, and what it costs. Every plan includes the clinic operations board, because the work it saves is not something to hold back for the top tier.
Front Desk
A single-site practice that wants the front desk work to stop depending on how busy the lobby is.
$297 a month
$3,297 a year
Setup $297, waived on annual billing
- Clinic operations board: rooms, waitlist, staff on duty, visits in progress
- Unified inbox across text, email, web chat and social
- Online booking with separate calendars per appointment type
- Appointment confirmation plus two-day and two-hour reminders
- Client and patient intake forms
- Review requests tied to a completed visit
- Calls, texts and chat draw from your account balance, which tops up automatically
Practice
A practice that also wants consent and the overdue list handled without a person driving them.
$497 a month
$5,497 a year
Setup $297, waived on annual billing
- Everything in Front Desk
- Consent stack: surgery, euthanasia and social media image release
- Branded consent pages carrying your clinic name, logo and colours
- Vaccine and wellness recall sending that stops when the client books
- Invoicing and payment by text link
- Campaigns and pipelines
- A $65 monthly usage credit for calls, texts and chat, topped up automatically if a month runs past it
Clinic Complete
A practice that wants the phone answered and the day reported on, without adding a person to do it.
$797 a month
Annual arranged on a call
No setup fee
- Everything in Practice
- An AI front desk answering calls, texts and web chat, booking onto your calendar
- The full reporting suite
- Per-location branding on every client-facing page and message
- A $125 monthly usage credit for calls, texts and chat, topped up automatically if a month runs past it
Enterprise
For hospitals and multi-location groups: Clinic Complete on every site, with the rollout run by our team.
- Everything in Clinic Complete, on every location
- Multi-location rollout with one standard across sites
- Configuration and automation build handled for you
- Onboarding run by our team rather than handed to yours
Answers to Your Most Common Questions
Find Clear Answers to Your Most Frequently Asked Questions
Smart Paws is the client communication layer for a veterinary practice. It handles consent paperwork, appointment confirmations and reminders, client messaging across every channel, online booking by appointment type, payment by text link, review requests, and the vaccine and wellness recalls that bring patients back when care is due.
No. Your medical records stay where they are. Smart Paws sits alongside that system and handles the client-facing side: the messages, the consent, the bookings, the follow-up and the recalls. Connecting the two is part of onboarding, and we handle it.
Veterinary practices. General practice, emergency and urgent care, specialty and referral, mobile and house call, and multi-location groups. It was built around the way a clinic day actually runs rather than adapted from a general business tool.
Consent. No general platform handles a surgery or euthanasia consent request, a signing page carrying your clinic branding, a signed status written back to the patient record, and an internal notification to the team. That, and appointment types that know a sick visit is not a nail trim.
You are not handed a builder. Setup and training are handled for you: we connect it, configure the automations, write the sequences with you and run them. Your team approves the wording and then uses it. Support runs 24/7 once you are live.
Front Desk is $297 a month, Practice is $497, and Clinic Complete is $797. Groups running several sites are scoped on a call. Practice carries a $65 monthly usage credit for calls, texts and chat and Clinic Complete carries $125. On Front Desk that usage draws from your account balance instead. Either way the balance tops up on its own, so nothing stops working mid shift.
No long-term contract. Terms are set out in writing before you sign and we walk you through them on the call, but you are not signing away a year to find out whether this works for your practice.
From you. Consent pages, emails and text messages resolve your clinic name, your logo, your phone number and your colours when they are sent. There is no vendor branding on any surface a client sees.
Yes. The request goes out by text and email with a link to your practice’s own consent page. The client signs from their phone, the record updates to Signed, the patient is tagged, and your team gets an internal notification.
They are routed privately to your practice manager rather than to a public review page, in time for someone to pick up the phone. That routing rule is the part of review software that actually matters.
Yes, and it is one of the clearest cases for this. Every site runs the same process while each one keeps its own name, logo, phone number and colours on everything a client sees.
Book a 20-minute walkthrough. Bring the part of your week your team dreads most. That conversation tells us more than a feature list, and it tells you whether this is worth continuing.
Get a Number Against Your Own Practice
Bring your caseload, your locations and the parts of the week you want handled. Twenty minutes is enough to scope it.
Book a Walkthrough