The Schedule Is Full of Patients You Already Have
General practice lives on the same clients for years. The work is not finding new ones, it is making sure the ones you have come back when they are due, and that the desk is not the bottleneck.
The Four Things That Eat a General Practice Week
None of them are clinical. All of them cost appointments.
Front Desk, Exam Room, Follow-Up, Recall
The same four beats every clinic day runs on, with the parts that do not need judgement already handled.
- 1
Front desk
The client books, and hears back immediately
Booking online or by phone produces the same confirmation, with the reason for the visit and what to bring. Intake goes out at the same time.
- 2
Exam room
Consent is already signed
A signature the visit needs was requested when the patient was flagged, not when the client reached the counter.
- 3
Follow-up
The visit closes itself out
Discharge instructions, the invoice as a link they can pay from the car, and a review request tied to the visit that went well.
- 4
Recall
The next visit is already being asked for
When the patient goes past due for a vaccine or an annual exam, the reminder goes out branded as your clinic, and stops when they book.
What General Practice Practices Ask First
Bring Us Your Overdue List
The most useful 20 minutes is the one where we look at how many of your patients are past due and what it would take to ask all of them.
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